Cathay Express Transportation is seeking caring, dependable, and safety-focused Matrons (Transportation Attendants) to assist individuals traveling to and from day habilitation programs throughout New York City. Working alongside a Bus Operator, the Matron is responsible for supervising passengers, assisting with boarding and exiting, ensuring safe hand-offs at pick-up and drop-off locations, and providing a positive transportation experience.

This position is ideal for individuals who enjoy helping others, communicate well, and remain calm in a fast-paced environment.

• Passenger Care & Transportation:
  • Provide curb-to-curb assistance for all individuals during pick-up and drop-off in accordance with company policies and transportation contracts.
  • Escort individuals safely between the vehicle and the entrance of their residence, program, or designated destination when required.
  • Ensure individuals are never left unattended when assistance is required.
  • Follow each individual's transportation instructions to determine whether they are approved for independent drop-off or require a hand-to-hand transfer to an authorized caregiver, family member, staff member, or facility representative.
  • Ensure individuals requiring a hand-off are released only to an authorized person before departing the location.
  • Assist individuals with boarding and exiting the vehicle safely.
  • Properly secure wheelchairs, seat belts, and all required safety restraints.
  • Monitor passengers throughout transportation to ensure their safety, comfort, and well-being.
  • Immediately report any medical, behavioral, or safety concerns to Dispatch or management.
  • Follow all emergency procedures and company protocols.
• Communication:
  • Communicate effectively with the Bus Operator regarding passenger needs, route concerns, and safety issues.
  • Complete all required transportation documentation accurately and in a timely manner.
  • Report incidents, accidents, injuries, or unusual occurrences immediately.
• Vehicle Cleanliness & Care:
  • Maintain the cleanliness and sanitation of the vehicle interior.
  • Remove all trash from the bus daily.
  • Sweep the bus floor.
  • Wipe down seats, seat belts, handrails, windows (as needed), and all high-touch surfaces using approved disinfectants.
  • Check for and remove lost-and-found items.
  • Ensure the bus is clean and ready for the next scheduled route.
  • Submit required cleaning verification photographs as directed by company policy.
  • Report any visible vehicle damage or maintenance concerns identified during the cleaning process.
• Professional Conduct:
  • Maintain professionalism and courtesy with passengers, families, coworkers, and staff.
  • Follow all company policies, procedures, and safety regulations.
  • Attend all required meetings and training sessions.
  • Maintain confidentiality regarding all passenger information.

• High school diploma or equivalent preferred; prior experience as a matron, bus attendant, school bus aide, personal care aide, or in a similar passenger care role preferred.
• Ability to communicate clearly and courteously with passengers, families, facility staff, and coworkers, and to read and follow written transportation instructions.
• Patience, dependability, and sound judgment when working with elderly passengers, individuals with disabilities, students, or passengers with medical or behavioral needs.
• Familiarity with wheelchair securement, child safety restraints, and passenger evacuation procedures preferred; training will be provided.
• Familiarity with Queens and the five boroughs of New York City preferred.

• Must be at least 21 years of age.
• High school diploma or GED preferred.
• Ability to communicate effectively in English.
• Ability to work with individuals with developmental disabilities and diverse needs.
• Ability to pass required background checks and drug screening.
• Legally authorized to work in the United States.